If the information below does not provide the answers you need or you would like to discuss a question with our customer support team, please feel free to contact us directly.

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  • All equipment purchased through Premier Payments, a trusted merchant services provider, comes under manufacturer warranty.

  • All refurbished products are clearly marked as such and come with manufacturers warranties.

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  • Premier Payments, as your credit card processor, will handle equipment replacement or repair within 30 days of purchase if necessary.

  • After thirty days, we help customers contact the manufacturer for service on all warranties.

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  • Premier Payments has extended warranty plans that are available to our merchants. If you are interested in finding out more about these programs or if you already have one of our extended warranties, you should call 1-866-282-3135 for assistance.

  • Premier Payments has a strict policy of only selling equipment to our merchant account customers, authorized financial services. We reserve the right to refuse sales to merchants who do not have a merchant account with us and to any resellers.

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  • All returns of opened newly purchased equipment must be authorized by Premier Payments and will be returned at the customer’s expense, within the first thirty (30) days of purchase. (A restocking fee of up to 20% of the purchase price may be applied to the return. No refunds can be made on shipping fees for these returns.)

  • Because the prices we offer our customers are often lower than our competition can get on the wholesale market, Premier Payments' comprehensive merchant services are highly sought after.

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